Early customer risk detection helped protect €55,000 in revenue over six months.
Using Foxie, the company identified customer risks at an early stage, reviewed them together with clients, and followed them until they were resolved.
The company began tracking key customer relationships in Foxie.
Feedback is collected through regular review cycles from key clients and account directors. The results are reviewed by both the company and the client to identify improvement areas, agree on actions, and follow progress over time.
Feedback was grouped into eight topics and tracked over six months.
Customer relationship reviews are carried out two to three times per year for key clients. Results are reviewed together with the client and used to monitor improvements, customer risks, and agreed actions over time.
Anonymized client data, shared with the client's permission — aggregate figures only, no names.