Anonymous customer story, six-month period
Early risk detection helped protect client revenue
The company wanted earlier visibility into risks across its key client relationships so that concerns could be addressed together with its clients.
Using Foxie, the company identified risks at an early stage, reviewed them together with its clients, and followed them until they were resolved.
How they work today
The company began reviewing its key client relationships regularly in Foxie. Evaluations are collected from key clients and account managers.
The company reviews the results together with each client to identify improvement areas, agree on actions, and follow progress over time.
Evidence
Response rate
By participant group, over six months.
From clients
Internal
Roughly 8% of client revenue was at risk
About 8% of the company's client revenue.
Catching the signals in time meant the issues could be worked through with those clients. Both relationships, and the revenue, stayed.
Account managers cleared 80% of development points themselves
114 surfaced in the regular evaluations over six months. Most were small, previously-hidden issues that could be acted on directly once they were visible.
The remaining 23 needed deeper investigation or a team discussion.
Feedback grouped into eight topics
Feedback was grouped into eight topics and tracked over six months. Each bar shows the volume of feedback on a topic, divided into strengths and development areas.
Current review cycle
Client relationship reviews run two to three times a year for key clients. Results are reviewed together with the client and used to track improvements, client risks, and agreed actions over time.
Anonymised client data, shared with the client's permission. Aggregate figures only, no names.